My second section of “The Usability of Deliverable” was on how to present and share your deliverable.
I talked about how knowing your audience (or audience culture) should impact your presentation style, some tips & tricks for presenting/sharing, and two approaches on organizing and presenting your deliverable.
Let’s start with your audience.
Depending on the personalities in the room and/or the culture of the business group, you may want to approach your presentation differently.
Here are three common types of audiences and ideas for how to handle them:
- Analytical and data-driven
- Focus on the details, and either explain rationale as you go along, or be ready with it when they ask
- Expressive & forward thinking
- Consider telling the story of where this project is going, long-term, before diving into the short term
- Risk-averse and looking for consensus
- Reassure them in advance, telling of successes in similar situations
- Ensure you understand the relationships/roles involved on the client/stakeholder side to help them gain consensus
Some misc tips & tricks:
- Practice your presentation
- If nothing else, it’s a great way to QA your deliverable
- Consider your language
- Try not to sound defensive or offensive. Instead of “you misunderstood me,” try “I think there’s been a misunderstanding.” In place of “You told me to use purple,” how about “I have in my notes that we agreed on purple”
- Check out this article on “Quick Tips to Improve Client Relationships” for more
- Check your sharing experience
- Look at the sharing experience in another browser where you aren’t logged in
- Ask someone else to check it out, ideally someone with a different OS and/or monitor
- (This is good both as QA but also to see if you need to explain anything when you share it, such as how to download the document!)
Then I discussed two approaches to how you organize and present your deliverable.
Consideration 1: Let them navigate
We may present in a linear fashion, but our deliverables are often used in a non-linear way. Let the users of your deliverable navigate. (This can come in handy during presenting as well, if stakeholders ask you to jump around)
Consideration 2: Progressive disclosure
Only show the info needed at a given time. It will help keep your audience focused on what you want them to look at.
*Work created with Scenes™ by SAP AppHaus (https://experience.sap.com/designservices/scenes)