chaos top right, order and data bottom right, representing agency vs in-house

Lessons From My First In-House Product Role

As I start a new job tomorrow at ChampTitles, I took some time to reflect on what I learned at Patriot Software over the last 5 years. 

I was struck by how different my experience was at an in-house company, versus my previous 11+ years at agencies.

While I was in a different role at agencies – UX, rather than product management – my time at Patriot Software showed me there are unique advantages to being in-house.

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Metrics Sharing at a PM Community of Practice

As part of our Product Management Community of Practice, we regularly share metrics. 

We experimented with a few ways this could work. 

At one point, it was anything goes:

  • Data to help make a decision
  • Pre-shaping opportunity estimate
  • Team dashboard
  • ROI estimate
  • Ongoing project goal metric
  • Post-launch metric

They also talked about where they were having challenges and got input from the group, such as knowing what they wanted to measure for their project, but not being sure how to measure that information.

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